Ciao!

From Italy with Love…and a lot of organic fruit! 🥑 🇮🇹

Orteat starts shipping organic products from its Italian farmers to some European countries.

Sorry if you find some Italian words or some mistakes, we are working on improving our International website.

In the meantime, we don't want you to lose the chance to try out our farmers' products!  

Deliveries

How do they work our Deliveries in Italy?

When will you receive your Fruit Box in Italy?

  1. Our farmers package the products once your order has been received. 
  2. In italy, we ship for free (except for some peripherical locations that require additional charges; click here to know more about it). All shipments to Italy are made at the beginning of the week for orders received by Monday morning. Delivery dates for each product are weekly updated; we suggest you to check them while you order with us.
  3. When the courier picks up your order, you will receive a confirmation email with a link to track it. 
  4. You will receive your order within the first 24 or 72 hours, depending on where you live.

How do our shipments in Italy work?

We ship the orders received by Monday morning at the beginning of the week (in case of heavy rains or bad weather conditions, the harvest could be postponed for few days).

Our farmers come from different regions of Italy. Each farmer picks and sends the products directly from his fields. That's why you will receive seprate shipments if you order from different farmers. 

We completely guarantee fresh fruit and vegetables by shortening their journey! We always try to shorten the supply chain, by offering to you a fast and safe delivery. 

If there are any issues or inconveniences related to your order, we suggest you to make a complaint within the first 24 hours after you have received the order so that we can offer immediate help and a quick solution.

Deliveries in Italy:

Standard deliveries are mainly made via PosteItaliane/SDA and DHL. The shipment takes place between 24 and 72 hours in the vast majority of cases; deliveries can also be made on Saturdays. 

All delivery dates are approximate and reported on our website for every different product.

In Italy, we ship for free (except for some peripherical locations that require additional charges; click here to know more about it). 

There is an extra charge of 11 euros for some peripherical locations that is added to the standard shipment. 

Consult the General Conditions.

Q&A about shipments and deliveries in Italy 

When do we ship?

On Orteat, you can buy Organic fruit directly from certified farmers. The fruit is manually harvested once your order has been received and it is delivered to your home within 24-72 hours in the vast majority of Italian locations. 

For orders received by Monday morning, shipments will be on Tuesdays. The delivery dates of each product are weekly updated; we suggest you to always check them while you order. Dealing with fresh fruit and vegetables means also dealing with unexpected weather events, and that's why delivery dates are purely indicative. 

How much does the home delivery cost?

In Italy, we deliver our products for free. There is an extra charge of 11 euros for some peripherical locations; you can check the full list by clicking here.

In how many days the delivery takes place?

You can expect to receive your order in 48 or 72 hours (except for potential delays attributale to the couriers).

Q&A about shipments and deliveries abroad

When do we ship?

The products are manually harvested once your order is placed and they will be delivered to your home between 2 and 6 days, depending on the final destination.

Shipments will be on Mondays and Tuesdays for orders received until 6 pm on Fridays. The delivery dates for each product are weekly updated; we suggest you to regularly check them while you order. 

Shipments will be handled by DHL courier.

If you have chosen to pay by bank transfer, the shipping and the delivery times will change: the order will be handled only after receiving the payment (we suggest you to send us a copy of your transfer to speed up the delivery times). The delivery dates of each product are weekly updated; we suggest you to always check them while you order. Dealing with fresh fruit and vegetables means also dealing with unexpected weather events, and that's why delivery dates are purely indicative.

How much does the home delivery cost?

The delivery costs of our products veries according to the total weight:

0 to 4kg - € 7,90

5 to 9kg - € 8,90

10 to 14kg - € 10,50

15 to 19kg - € 13,50

20 to 29kg - € 15,60

30 to 39kg - € 22,20

40 to 49kg - € 31,10

Shipping costs are charged for each farmer. For instance, if you order some products from 2 different farmers, you will pay 2 shipments. 

Do you ship abroad?

Yes, we currently ship in some european countries: Austria, Belgium, France, Germany, Monaco, Luxembourg and Netherlands.

What are the delivery times?

Once the fruit is shipped, you will receive it by DHL courier within 6 days (except for potential delays attributable to the couriers).

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