Ciao!
From Italy with Love…and a lot of organic fruit! 🥑 🇮🇹
Orteat starts shipping organic products from its Italian farmers to some European countries.
Sorry if you find some Italian words or some mistakes, we are working on improving our International website.
In the meantime, we don't want you to lose the chance to try out our farmers' products!
Payments
You can pay in the following ways:
Shipment
The delivery is free of charge for all orders, without a minimum purchase. Shipments are made at the beginning of the week for the vast majority of italian locations via Poste Italiane/SDA courier and it takes 24 to 72 hours for the order to be delivered to your home.
All shipments take place at the beginning of the week for the orders received until monday morning. The delivery dates for each product are weekly updated: we suggest you to consult the information page of every product when ordering with us.
The shipment is free of charge (except for some peripherical locations that require an extra charge, to know more click here).
There is an additional charge of 11 EUR for disadvantaged locations. The complete list of disadvantaged locations can be found here.
Once your Box has been dispatched, it is shipped by express courier between 24 and 72 hours in the vast majority of italian locations, except in the case of delays attributable to the courier.
Two delivery attempts are carried out. If you are not at home when the courier arrives, a second attempt to deliver your order will be made the next day. If the courier doesn’t find anyone during the second attempt, your package will be held in the courier’s warehouse for a maximum period of 2 days. Afterwards, the package is returned to the sender. There is no refund available in case of non-delivery.
Q&A on shipments and deliveries in Italy
When do you ship?
On Orteat you can buy 100% organic fruit and vegetables directly from certified organic farmers. Only after your order is placed, the fruit is hand-picked and delivered, and you will receive it at your doorstep within 24 to 72 hours, depending on the final destination.
For orders
received by Monday morning, shipments will be made on Tuesday.
The delivery dates
for each product are weekly updated: we suggest you to consult the information
page of every product when ordering with us.
The delivery date
is always indicative: dealing with freshly harvested products can be
challenging sometimes due to natures’ unpredictability, such as unexpected
extreme weather events (rain, wind or bad weather conditions).
How much does the home delivery cost?
The delivery of our products is free of charge for Italy.
There is an additional charge of 11 EUR for disadvantaged locations. The complete list of disadvantaged locations can be found here.
How much does the home delivery cost?
Once your Box has
been dispatched, it is shipped by express courier in 48 or 72 hours, except in
the case of delays attributable to the courier.
Q&A on shipments and deliveries abroad
When do you ship?
Only after your
order is placed, the fruit is hand-picked and delivered, and you will receive
it at your doorstep within 2 to 6 days, depending on the final destination.
For orders
received by Friday at 6 pm, shipments will be made on Mondays and Tuesdays.
The delivery dates
for each product are weekly updated: we suggest you to consult the information
page of every product when ordering with us.
DHL courier will
handle shipments and deliveries.
If you have chosen
to pay by bank transfer, the shipment and delivery times will change: the order
will be handled once your payment or a copy of it will be received.
The delivery date
is always indicative: dealing with freshly harvested products can be
challenging sometimes due to natures’ unpredictability, such as unexpected
extreme weather events (rain, wind or bad weather conditions).
How much does home delivery cost?
The delivery costs of our products can vary, depending on the quantity of fruit ordered:
0-4 kg: € 7,90
5-9 kg: € 8,90
10-14 kg: € 10,50
15-19 kg: € 13,50
20-29 kg: € 15,60
30-39 kg: € 22,20
40-49 kg: € 31,10
A shipping cost is charged for each farmer. For instance, if you order products from 2 different farmers, you will pay 2 separate shipments.
These shipping costs apply to all
foreign countries listed below.
Do you ship abroad?
Yes, we do. Currently, we deliver to some European countries: France, Germany, The Netherlands, Luxembourg, Austria and Principality of Monaco.
How much does it take for home deliveries?
Once your Box has
been dispatched, it is shipped by express courier in 48 or 72 hours, except in
the case of delays attributable to the courier.